Zelle® - Frequently Asked Questions
Zelle is a way to send money directly to almost any bank account in the U.S. – typically within minutes1. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you know, regardless of where they bank2. Ask your recipient to enroll with Zelle before you send them money – this will help them get their money faster.
Who can I send money to with Zelle?
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle for these types of transactions. These transactions are potentially high risk, neither Citizens Bank & Trust of Plaquemine, LA nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
You can send or receive money with Zelle. To get started, log into Citizens Bank & Trust of Plaquemine, LA mobile app and click “Send Money with Zelle®”. Review and accept the Terms & Conditions and required disclosures, follow the enrollment steps and you’re on your way.
To send money using Zelle, simply select your recipient from your Zelle contact list (or add your trusted recipients' email address or U.S. mobile number), add the amount you’d like to send, review, and then hit “confirm.” In most cases, the money is available in minutes*.
*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
Are there any fees to send money using Zelle?
Neither Citizens Bank & Trust of Plaquemine, LA nor Zelle charge any fees to use Zelle*.
*Citizens Bank account and/or any wireless/data fees may apply.
It’s easy – Zelle is already available within Citizens Bank & Trust of Plaquemine, LA mobile app! Check our app and follow a few simple steps to enroll with Zelle today. We recommend you enroll with Zelle before anyone sends you money – this will help you get your money faster.
You can find a full list of participating banks and credit unions, live with Zelle here.
If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
Can I use Zelle internationally?
To use Zelle, a recipient must be able to receive money into a bank account in the U.S.
If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.
If your recipient has already enrolled with Zelle, the money is sent directly to your recipient’s bank account and cannot be canceled.
If you sent money to the wrong person, we recommend contacting the recipient within minutes. If you aren’t able to get your money back, please call us at (225) 687-5940 so we can help you.
How long does it take to receive money with Zelle?
Money sent with Zelle is typically available to an enrolled recipient within minutes. Ask your recipient to enroll with Zelle before you send them money – this will help them get their money faster.
If you send money to someone who isn’t enrolled with Zelle, they will receive a payment notification prompting them to enroll with Zelle. After your recipient enrolls, the money will move directly into your recipient's account. Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please call the Citizens Bank & Trust of Plaquemine, LA customer support team at (225) 687-5940 for assistance.
*Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for Citizens Bank & Trust of Plaquemine, LA, and when you use Zelle within the Citizens Bank & Trust mobile app, your information is protected with the same technology we use to keep your bank account safe.
What if I get an error message when I try to enroll a mobile number or email address?
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union.
You can switch to Citizens Bank & Trust of Plaquemine, LA as your preferred financial institution for Zelle, by going to “Send Money with Zelle®”, selecting ‘Activity’ and then follow the steps under the Manage Profile section. Or just call us at (225) 687-5940 and ask us to move your U.S. mobile number and/or email address from your other financial institution to Citizens Bank & Trust of Plaquemine, LA. Either of these options will connect your desire U.S. mobile number and/or email address to your Citizens Bank & Trust of Plaquemine, LA account for Zelle payments going forward.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.